jiliwin11 Privacy Policy

1. Introduction

jiliwin11 ("we," "us," or "the Platform") is committed to protecting the privacy and personal data of all individuals who access or use jiliwin11.club and its associated services ("Platform"). This Privacy Policy ("Policy") describes how jiliwin11 collects, uses, discloses, stores, and protects personal information in connection with your use of the Platform.

This Policy is issued in compliance with Republic Act No. 10173, the Data Privacy Act of 2012 ("DPA"), and its Implementing Rules and Regulations, as administered and enforced by the National Privacy Commission (NPC) of the Philippines. This Policy should be read in conjunction with our Terms & Conditions.

By registering an account or continuing to use the jiliwin11 Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. This Policy was last updated on June 1, 2026.

2. Data Controller

For the purposes of the Data Privacy Act of 2012, jiliwin11 acts as the Personal Information Controller (PIC) with respect to the personal data collected through the Platform. jiliwin11 determines the purposes for which and the means by which your personal data is processed.

Our designated Data Protection Officer (DPO) can be reached at the contact details provided in Section 14 of this Policy. The DPO is responsible for ensuring jiliwin11's compliance with the DPA and handling data subject rights requests.

3. Personal Data We Collect

3.1 Information You Provide Directly

• Registration data: Full legal name, date of birth, Philippine mobile number, and email address.
• Identity verification (KYC): Government-issued Philippine ID (e.g., PhilSys, UMID, SSS, passport, or driver's license), selfie photographs for liveness verification, and supporting documentation as required.
• Financial information: Payment method details (GCash number, Maya account, bank account details) used for deposits and withdrawals. We do not store full card numbers; card processing is handled by PCI-DSS compliant payment processors.
• Communications: Records of correspondence with jiliwin11 customer support, including chat transcripts and email exchanges.

3.2 Information Collected Automatically

• Device and technical data: IP address, device type and model, operating system, browser type and version, mobile network carrier (Globe, Smart, DITO, etc.), and device identifiers.
• Usage data: Pages visited on the Platform, games played, session duration, login timestamps, bet amounts, and game transaction history.
• Geolocation data: Approximate location data derived from IP address for regulatory compliance and fraud prevention purposes. Precise GPS location is not collected.
• Cookies and similar technologies: As described in Section 7 of this Policy.

3.3 Information from Third Parties

• Identity verification data from third-party KYC service providers.
• Fraud risk signals from payment processors and financial institutions.
• Data shared by PAGCOR or other regulatory authorities in connection with licensing obligations or investigations.

4. How We Use Your Personal Data

jiliwin11 processes your personal data for the following purposes:

• Account management: Creating, maintaining, and authenticating your jiliwin11 account.
• Service delivery: Providing access to games, processing deposits and withdrawals, and delivering bonuses and promotions.
• Identity verification and KYC: Verifying your identity and age (21+) as required under PAGCOR licensing conditions and the Anti-Money Laundering Act.
• Fraud prevention and security: Detecting, investigating, and preventing fraudulent transactions, multi-accounting, bonus abuse, and other unauthorized activity.
• Regulatory compliance: Fulfilling obligations under PAGCOR licensing, the Anti-Money Laundering Act (RA 9160), and other applicable Philippine regulations, including mandatory reporting to AMLC.
• Customer support: Responding to inquiries, resolving disputes, and providing assistance.
• Responsible gaming: Monitoring gambling patterns and implementing player protection measures, including cooling-off periods and self-exclusion.
• Service improvement: Analyzing usage patterns to improve Platform performance, user experience, and game selection.
• Communications: Sending account notifications, security alerts, and — where you have opted in — promotional materials.

5. Legal Basis for Processing

Under the Data Privacy Act of 2012, jiliwin11 processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform the contract between you and jiliwin11 (i.e., providing gaming services, processing transactions).
• Legal obligation: Processing required to comply with PAGCOR licensing conditions, the Anti-Money Laundering Act, the Data Privacy Act, and other applicable Philippine laws.
• Legitimate interests: Processing for fraud prevention, platform security, and responsible gaming where such interests are not overridden by your privacy rights.
• Consent: For optional processing such as marketing communications and certain cookie categories, where you have provided freely given, specific, informed, and unambiguous consent.

6. Data Sharing and Disclosure

jiliwin11 does not sell your personal data. We may share your personal data with the following categories of recipients in the circumstances described:

6.1 Service Providers

We share data with trusted third-party service providers who process data on our behalf, including KYC verification providers, payment processors (e.g., GCash/Maya processors, bank transfer processors), cloud hosting providers, customer support platform providers, and analytics providers. All service providers are contractually bound to process data only on jiliwin11's instructions and in accordance with applicable privacy laws.

6.2 Regulatory Authorities

jiliwin11 is required to share data with PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government authorities when required by law, regulation, court order, or official investigation.

6.3 Law Enforcement

We may disclose personal data to law enforcement agencies where required by valid legal process, court order, or where we believe disclosure is necessary to prevent or investigate serious crimes including fraud, money laundering, or threats to personal safety.

6.4 Business Transfers

In the event of a merger, acquisition, or transfer of substantially all assets of jiliwin11, your personal data may be transferred as part of that transaction, subject to the same privacy protections described in this Policy and applicable law.

7. Cookies & Tracking Technologies

jiliwin11 uses cookies and similar technologies (collectively, "Cookies") on the Platform. Cookies are small text files placed on your device when you access the Platform.

• Strictly necessary cookies: Required for the Platform to function, including session authentication and security tokens. These cannot be disabled.
• Functional cookies: Remember your preferences such as language settings and login state ("Remember Me" feature).
• Analytics cookies: Collect aggregated, anonymized data about how users interact with the Platform to help us improve performance and user experience. Used with your consent.
• Security cookies: Used for fraud detection and prevention, including detecting unusual login patterns.

You may control non-essential cookies through your browser settings. Disabling certain cookies may affect Platform functionality. jiliwin11 does not use third-party advertising or behavioral tracking cookies.

8. Data Retention

jiliwin11 retains personal data for as long as necessary to fulfill the purposes for which it was collected, subject to the following retention periods:

• Active account data: Retained for the duration of your account and for a period of five (5) years after account closure, as required by PAGCOR licensing conditions and the Anti-Money Laundering Act.
• KYC and identity documents: Retained for a minimum of five (5) years following the end of the business relationship, in accordance with AMLC regulations.
• Transaction records: Retained for five (5) years from the date of transaction.
• Customer support communications: Retained for three (3) years from the date of the interaction.
• Marketing consent records: Retained until consent is withdrawn plus an additional one (1) year for compliance documentation purposes.

Upon expiration of the applicable retention period, personal data will be securely deleted or anonymized.

9. Security Measures

jiliwin11 implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, alteration, disclosure, or destruction. These measures include:

• Transport Layer Security (TLS/SSL) encryption for all data transmitted between your device and jiliwin11 servers.
• Encryption of sensitive personal data at rest in our databases.
• Role-based access controls limiting employee access to personal data to what is strictly necessary for their function.
• Multi-factor authentication for internal system access by jiliwin11 personnel.
• Regular security assessments and penetration testing.
• Incident response procedures including mandatory NPC notification within 72 hours in the event of a personal data breach that is likely to result in harm to data subjects.

10. Your Data Subject Rights

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by jiliwin11:

To exercise any of these rights, contact jiliwin11's Data Protection Officer at the details provided in Section 14. jiliwin11 will respond to verified data subject requests within thirty (30) days.

11. Children's Privacy

The jiliwin11 Platform is strictly for individuals who are 21 years of age or older as required by PAGCOR regulations applicable to online casino-style gaming in the Philippines. jiliwin11 does not knowingly collect personal data from individuals under the age of 21. If we become aware that an account has been registered by or on behalf of a person under 21, we will immediately close the account, void any associated transactions, and delete the personal data in question. If you believe a person under 21 has registered on our Platform, please notify us immediately via the contact details in Section 14.

12. Cross-Border Data Transfers

Some of jiliwin11's service providers (including cloud infrastructure and KYC verification providers) may process data outside the Republic of the Philippines. In such cases, jiliwin11 ensures that appropriate contractual safeguards are in place — including data processing agreements consistent with NPC requirements — to ensure that your personal data receives a level of protection equivalent to that provided under the Data Privacy Act of 2012 regardless of where it is processed.

13. Updates to This Privacy Policy

jiliwin11 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or regulatory guidance from the NPC. Material changes will be communicated to registered users via their account contact information before the change takes effect. The updated Policy will be published on this page with a revised effective date. Your continued use of the Platform following the effective date of an updated Policy constitutes your acceptance of the changes. We encourage you to review this Policy periodically.

14. Contact Us & Data Protection Officer

For questions, concerns, or data subject rights requests related to this Privacy Policy or jiliwin11's data practices, please contact our Data Protection Officer:

jiliwin11 aims to acknowledge all data subject requests within 72 hours and to provide a substantive response within 30 days of the request being verified.